Devops, infrastructure design, deep application monitoring & optimisation

Support - business hours

Ad-hoc engineer support during business hours (M-F 9-5, Public Holidays excluded). Per half-hour.

Support - outside business hours

Ad-hoc engineer support outside of business hours (M-F 9-5, Public Holidays excluded). Per half hour.

CDN Support

Our CDN service is a low-margin low-revenue service that is primarily used by our dedicated server clients, therefore we cannot offer unpaid support for this service. This support pack provides for up to 30 minutes of our time through our email or phone support channels.